Job title:

Sr. Technical Trainer

Date reviewed:

Choose an item.   2024

Job reports to:

Training Manager

Department:

Data & Analytics

Decision making responsibilities:

☒ Training Delivery

☒ Curriculum Development

☒ Learner Engagement

☒ Assessment and Evaluation
☒ Training Updates

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Job level:

5-Team Leader/Specialist

Direct reports:

No

Choose an item.

Type of role:

Specialist

     

Job purpose: Explain briefly what the job does and why it exists.

To create and update engaging, effective training materials and e-learning content, ensuring alignment with organizational training objectives.

Key responsibilities: List in order of priority, the key activities and outputs of the role, describing what is necessary to achieve the job’s end results.

1

Volunteer for training delivery events in-person or virtually for employees across various departments wherever required.

2

Collaborate with managers and key stakeholders to understand and freeze learning objectives and assess if any additional support materials required.

3

Take initiatives to setup sessions with subject matter experts to gain knowledge and skills on systems, tools, and processes to meet specific training needs.

4

Develop learning structure, instructional content slides, narratives, assessments, and multimedia elements (e.g. record audio, demo videos, simulations, lab and user guides, job aids)

5

Learn new technology software systems and processes quickly and pass knowledge on to learners.

6

Adhere to project timelines, milestones, and deliverables, ensuring that projects are completed on time.

7

Assist trainers in developing instructor-led presentation content slides whenever needed.

Key performance metrics: That the role influences and controls.

1

Completion rate of assigned training modules within deadlines

2

Learner satisfaction and engagement scores

4

Accuracy and clarity of instructional content

7

Content updates and revisions

Key skills and capabilities: Used to help recruiters target specific technologies.

1

Proficiency in e-learning authoring tools

2

Excellent communication (oral and written) and presentation skills

3

Multimedia creation tools for Video and Audio

4

Strong writing and editing skills

5

Experience with SAP FI/SD/MM/AFS would be good

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