We’re Pentland Brands; a dynamic, global family business, and proud owners and licensees of many iconic active and footwear brands. With a community of over 1,300 team members worldwide, we embrace diversity and inclusion, and champion growth and development. Our success is built on teamwork, courage, innovation, and an unwavering commitment to excellence.

WHAT’S THE MISSION FOR THIS ROLE?

A fundamental role at the heart of the eCommerce function. This role ensures our owned eCommerce channels are operating to their full potential providing the necessary insight through trading analysis whilst delivering operational excellence following business process, reacting to change and market conditions.

WHAT DOES THIS ROLE DO?

• A key player in the ecommerce engine room that provides the structure and operational support to drive consumer experience.
• Provide relevant analysis to support the Digital Product Team
• Provide relevant analysis of operational performance to ensure consumers are receiving the best possible brand experience.
• Provides a thorough and detailed understanding of the end-to-end ecommerce journey, everything from demand creation, stock to site and trading activity and the processes to support.
• Accountable for providing accurate weekly and monthly impact reports for the team and issue management.
• Acts as the point person for issue management, along with THG, nurturing and updating issues through to completion.  
• Liaises with the Digital Product Managers, customer service team and central planning to continually improve the processes that support the movement of stock from Pentland to THG (engaging in SAP transactional processes, STO, OBD etc.)
• Inputs into the seasonal load process working with team members in the Global Capability Hub to ensure the timely delivery of seasonal launches and product propositions.
• Super User of SAP and Trello platforms, managing tickets through to completion once logged and ensuring tasks are actioned or escalated as appropriate
• A key liaison across the functions nurturing tickets to ensure rapid resolution of issues.

WHAT DO I BRING TO THE ROLE?

You just might be our next superstar if you have the following skills and experience:

• Strong commercial acumen, analytical mindset, and attention to detail.
• Excellent multitasking, prioritisation, and time management skills.
• Process-driven with an understanding of governance, control, and digital business operations (trading, distribution, customer service).
• Experience with Content Management Systems and advanced Microsoft Office skills (Excel, Word, PowerPoint).
• Proven ability to manage and resolve incidents, including major digital commerce-driven issues, while delivering great customer experiences.
• Strong communication and collaboration skills, confident in working with colleagues at all levels.
• Highly numerate with sound decision-making and problem-solving abilities.
• Flexible, self-motivated, and able to work across multiple brands and teams.

We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands Team.

WHAT’S IN IT FOR ME?

• Competitive salary + discretionary bonus
• 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits: Generous enhanced parental leave policies
• Health Perks: Choose from a variety of health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working: We offer hybrid working and flexible working hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
• Chance to join our Charity, D&I and Sustainability employee networks.

As an equal opportunity employer, we’re committed to fostering diversity and creating an inclusive culture across our business, stores, and office environment.