Pentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive. This role will be based in either Sunderland or Nottingham providing an exciting opportunity to work closely with our valued customers and internal teams.
As a Customer Operations Executive, you will play a crucial role in ensuring the smooth operation of servicing a portfolio of outdoor, swim, and cycle dealer accounts across the DACH market.
About the role:
- Order Processing: Daily order and forward order placement for the upcoming season through various channels such as email, phone, and interfaces.
- Order Tracking: Efficiently track orders and promptly respond to order queries from dealers, consumers, and account managers.
- Communication: Answering phone calls, handling email enquiries, and collaborating closely with account managers and internal departments.
- Issue Resolution: Investigate and resolve discrepancies and misroutes with our EU Logistics partner, ensuring a high level of customer satisfaction.
- Problem Solving: Address and resolve issues related to orders, deliveries, ledgers, invoices, and payments, providing timely and effective solutions.
- Warranty and Stock Queries: Handle queries regarding consumer/dealer warranty issues and dealer stock rotations.
About you:
- Fluent in German and English to effectively communicate with our DACH market.
- The highest level of attention to detail to ensure accuracy in order processing and issue resolution.
- Strong proficiency in Excel to manage and analyse data effectively.
- Prior experience in a customer service environment, demonstrating excellent communication and problem-solving skills.
- A working knowledge of SAP or similar systems is advantageous.
The offer:
- Competitive salary.
- Hybrid / smart working
- Brand and retail perks
- Financial, travel and time out perks
- Wellbeing commitment
Who we are
We are Pentland Brands, a global family business that touches the lives of millions through some of the world’s most-loved active and footwear brands.
Our history is rich and remarkable, filled with stories of family, ambition, and innovation. We lead from the front, creating a legacy of outstanding brands and extraordinary people.
We pioneer brands that make life better, that form emotional connections with our consumers, and that keep people on the move. Our brands do good, and we are a positive force taking action for people and the planet.
We celebrate differences and give everyone the freedom to innovate and grow. We believe this is an exceptional place to build brands and careers. We want you to come to work every day excited about what we can achieve together, driven by a clear, single-minded focus on being consumer-centric and relentlessly improving our performance.
