Head of Global HR Operations

Job ID: 763
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A strategic and creative HR operations leader with a mindset of customer-centricity and restless performance improvement who can lead the continued transformation of HR services at Pentland Brands. The ideal candidate will be able to operate strategically and at a tactical, operational level as we continue to streamline, automate and standardise HR services. 


This role will be an important part of the global HR leadership team who are focused on delivering an ambitious, pioneering culture change agenda for Pentland in partnership with business leaders.


This is a global role leading HR Services and HR Information Systems across the EMEA, Asia-Pacific and Americas regions. The successful candidate will be comfortable with ambiguity and resilient in the face of challenges.


The role you’d play as Head of Global HR Operations:


  • Lead the HR Operations team to deliver a high-performing operational HR function.
  • Collaborate with central HR teams and the business to provide agile HR solutions.
  • Lead, motivate, develop and engage team members to deliver great employee experiences covering the end-to-end lifecycle of employees.
  • Drive continuous improvement, using technology and automation to drive efficiency and simplify the way we work within a global context.
  • Facilitate a mind-set of continuous improvement to encourage risks to be raised, improvements to made and new ways of working to be established quickly
  • Lead on ways to leverage the HRIS and evolve online/offline processes creating global alignment
  • Deliver projects and initiatives, in partnership with other HR specialists, ensures programmes and initiatives have proper plans, structure, process and procedure governing their implementation
  • Create the capability and capacity within the team to handle first line enquiries, advice and support to managers and employee
  • To be people focussed and service-orientated, to create a great employee experience


What you’d bring as Head of Global HR Operations


  • CIPD qualification or equivalent.
  • Strong Project Management capabilities.
  • Knowledge of various HR Operating models, HR systems, HR policies and processes, Employment Law and HR service provision. 
  • Experience of working in a broad HR generalist position and be confident providing advice on policy
  • Experience of working within an HR shared services / HR operations function.
  • Strong stakeholder management experience in a complex matrix organisation.
  • A pragmatic approach to problem solving and a track record of continuous improvement.
  • Clear understanding of service delivery and using metrics to manage performance to ensure a high-quality service.
  • Can-do attitude, able to adapt to focus on multiple priorities to provide a great people experience
  • Personal integrity and a commitment to ethical practice, equality, and diversity.
  • Strong people and team leadership, experience of running an operations team internationally, particularly in the U.K and in an offshore hub
  • Leads with empathy, clarity on what's important and care.


What we need to see in you


  • A strategic HR Ops leader who can bring deep expertise in different operating models. Able to be agile, pragmatic, and flexible in how HR is set up and serves the business.
  • Experience of creating value to the business through data insights.
  • Resilient with the challenges of working in a business with growth plans.
  • Able to contribute to the strategic agenda of HR broadly / experience of being part of a senior HR leadership team.
  • Not afraid to challenge, ensuring the right decisions are made for our people and our business.
  • Up to date with external trends: can think about disruptive forces on the horizon and how HR needs to respond.
  • Customer-centric: a “service first” mindset to the internal business and can instil that through lean processes and in their team’s behaviour and ways of working.
  • A passion for HR and employee relations


Who we are


Pioneering Brands that Make Life Better


We are Pentland Brands, a global business touching the lives of millions through some of the world’s most-loved active and footwear brands. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead. We’re the UK licensee for Kickers and have a joint venture with Lacoste footwear.


We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people. Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.


We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career. We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.


Always guided by our principles, we not only do a great job, but we also do it in the right way; success is a team game; with clarity and courage; better as standard; in good conscience. We believe every individual has the power to shape the Pentland of the future, by making sure that every day we’re better than the day before. Join our team of passionate, exceptional individuals, and do the best work of your life.


All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.


To find out more go to www.pentlandbrands.com or follow @pentlandbrands on Twitter, LinkedIn, Instagram or Facebook.

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