European Customer Service Representative – German Speaking

Job ID: 303

The role:

The Customer Service Executive is responsible for servicing a portfolio of bicycle dealer accounts across German and Europe by processing daily orders, forward orders for the next season, answering phone calls, dealing with
e-mail enquiries, and solving any issues for our clients and consumers. As part of our team, you will work closely with account managers and act as a pivot for our clients and internal departments.

The role you’d play:  

  • Daily order and forward order placement for the coming season via e-mail, phone, interface
  • Tracking orders and answering order queries
  • Liaising with EU warehouse about missing items and discrepancies
  • Answering phone calls from dealers, consumers, and account managers
  • Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
  • Liaise with Returns for queries about consumer/dealer warranty queries and dealer stock rotations 
  • Liaise with Finance for queries about payments, ledgers, invoices, statements etc.
  • Provide customers with product data ahead of the next season
  • Provide product recommendations to consumers/dealers

What you'll bring:  

  • Language skills – fluent in German and English
  • Attention to detail
  • Strong Excel skills
  • Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Excellent verbal, written and presentation skills
  • Previous Customer Service/Key Account Sales Support experience and/or Sales environment
  • Knowledge and management of on-line Retailer/distribution is desirable
  • A working knowledge of SAP or similar systems knowledge is advantageous
  • Team player
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