European Customer Operations Administrator – 12 Months FTC

Job ID: 364

The Endura brand, established in 1993, has been synonymous with inventive, bulletproof kit that relishes the stresses that any kind of biking subjects it to. From Mountain to Road, Urban Commute to Triathlon they are #AllTribesOneClan, with a philosophy of Renegade Progress which defies convention and embraces the radical to create game-changing products.


From the first protos made on a kitchen table in Edinburgh, Endura has evolved into an admired global brand with a rack of game-changing and award-winning products. Endura supports an impressive roster of world class athletes including disruptor in chief Graeme Obree, trials sensation Danny MacAskill, and downhill siblings the Athertons.

The role: The Customer Operations Administrator is responsible for providing general administrative support and is part of a closely-knit team of international colleagues. You will be servicing a portfolio of bicycle dealer accounts across Europe by processing daily dealer orders and e-mail orders, forwarding orders for the next season, working with master product data, answering phone calls, dealing with e-mail enquiries, and solving any issues for our clients and consumers. As part of our team, you will provide phone and holiday cover in your foreign language, work closely with account managers and act as a pivot for our clients and internal departments.


The tasks:

  • Daily dealer order processing for our international dealers
  • Daily e-mail order processing in specific regions
  • Seasonal forward order placement for the coming season
  • Providing phone support in your foreign language to dealers/account managers/consumers
  • Tracking orders and answering order-related queries
  • Investigating discrepancies and misroutes with our EU Logistics partner
  • Solving problems around orders, deliveries, ledgers, invoices, payments to the satisfaction of the customer
  • Solving queries about consumer/dealer warranty queries and dealer stock rotations 
  • Solving queries about payments, ledgers, invoices, statements etc.
  • Providing customers with product data ahead of the next season
  • Researching product benefits and giving product recommendations to consumers/dealers


What you will bring:

  • Language skills – fluent in English and one other language: German/Spanish
  • Highest attention to detail
  • Strong Excel skills (functions)
  • Previous Customer Service/Administrative experience advantageous
  • Background in Customer Service/Administration/Finance/Operations is desirable
  • Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Excellent verbal, written and presentation skills
  • Knowledge and management of on-line Retailer/distribution is desirable
  • A working knowledge of SAP or similar systems knowledge is advantageous
  • Team player

The benefits:

  • SMART working – blended working with 2 days WFH and 3 days office
  • Attractive working hours Mon – Thur 8am – 4.30pm and Fridays 8am – 3pm
  • Company pension
  • Staff discounts on Pentland Brands
  • Bike to work scheme
  • Bonus scheme
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