eCommerce Operation Specialist

Job ID: 768
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Pentland Brands


Job title: eCommerce Operation Specialist

Function: Customer

Location: Shanghai


The Role: 1-2 sentences about the overall purpose of the role, aligned to team or business one or three-year plans.




About Pentland:


Building a family of brands, for the world to love, generation after generation.


We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.  We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, Boxfresh, SeaVees, KangaROOS and Red or Dead. We’re the global licensee for Karen Millen footwear and Kickers in the UK.  We also have a joint venture partnership for Lacoste footwear.


All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,400 employees worldwide and we’re always on the lookout for talented, enthusiastic people to help shape our future.


At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way:


  • Success is a team game
  • With clarity and courage
  • Better as standard
  • In good conscience


To find out more go to or follow @pentlandbrands on LinkedIn.



The Role:

Roles & responsibilities

  • Responsible for paid media of both JD distribution store and JD POP store. Find effective way in investment and ensure P&L under control.
  • Report on store performance (including detailed trading analysis, sell-through, OOS alerts, demand planning, etc.), JD market & competitor performance.
  • Assist supervisor by working closely with TP to enhance store fundamental operations from both front-end & back-end, including trading plan, content, product & stock, and CS.
  • Support supervisor in fully engaged/lead new seasonal products launch.
  • Assist supervisor to make monthly campaign calendar, target setting, in-store mechanism and CRM plan.
  • Actively build connection with platform to implement daily operations.





Key stakeholders:

  • Cross functional collaboration with (digital) marketing, demand and supply teams
  • Working closely with TPs on Customer Service, Warehousing and fulfilment






The must haves:

Experience / technical & interpersonal skillset

  • Experience in operating and delivering a JD store(s) is highly desired (can be from brand or TP), have experience in Sports and Apparel is a plus.
  • Mandarin language, English a plus
  • 1-2 Years of hands-on experience and knowledge of China ecommerce & market places
  • Essential knowledge of JD analytical tools, i.e. 商智, etc.
  • Experience of JD media and content buy.
  • Can demonstrate good use of reports/analysis to plan actions and improvements
  • Good communication and excellent team player in an environment where excellent cross-functional working is expected
  • Time management, organization, and prioritization of tasks
  • Motivated self-starter with ability to meet deadlines
  • Understands internet technologies and can use a wide range of software systems
  • All-round understanding of basic HTML, web, ftp, email, and similar technologies
  • Wider digital knowledge – other channels














We believe success is a team game, so this job description should be used as a guide; you may be asked to carry out other relevant duties to support your team’s performance .



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