Customer Operations Executive – German Speaking

Job ID: 923
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The role:

The Customer Operations Executive role is responsible for placing and managing customer orders for their designated accounts. This role will focus on creating a seamless customer journey to place customer orders and support delivery of these in line with customer expectations.

This role will engage directly with customers to convert customer orders, resolve queries, and provide regular updates on order progress. This role will work collaboratively with other supply chain functions, commercial and credit teams to support the delivery of Pentland’s business objectives.

The role you’d play:

  • Order placement, tracking and delivery against customer orderbooks with a focus on our customers across the DACH region
  • Organising, tracking and satisfying in season order requests
  • Ensuring the timely conversion of orders once stock is available for delivery to customers
  • Communicating order progress to internal stakeholders and customers
  • Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements
  • Export documentation and compliance for global logistics where required
  • Order management and administration of business processes related to orders for goods or services
  • Managing the key activities and actions involved in processing an order to the satisfaction of the customer
  • Provide regular updates on sales and order book information, a record of customer returns, debits and credits and general and order processing activity
  • Actioning and communicating the necessary changes to customers order books in line with the business and customers’ requirements
  • Identify potential problems and solutions required to manage Customer OTIF
  • Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market if required
  • Understanding of Export and Internal Direct Delivery processes
  • Produce regular data analysis on order books and supply chain performance using internal and external data sources
  • Ability to interrogate and source information from SAP
  • Understand and support the delivery of brand priorities and launches
  • Manage and reconcile customer orderbooks in line with customer requirements

What you will bring:

  • Fluent written and verbal communication in both German & English
  • Team player, focussed on working collaboratively to achieve objectives
  • Solution orientated to deal with
  • Proficient in Microsoft Office with strong Excel skills
  • Reporting and analytical skills to interpret and work with large data sets
  • Experience in a customer focused role
  • Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
  • Stock management and orderbook management skills
  • Strong communication skills to ensure regular and timely updates to key stakeholders
  • Experience of working with to Global Accounts, Multi National distributors and retailers preferred
  • Previous customer service, key account support, supply chain or commercial experience
  • Experience within the consumer goods industry desirable
  • SAP experience desirable
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