Collections Specialist – Speedo USA

Job ID: 425




The world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand.  Unmatched in performance, fit and feel, we are also America’s #1 goggle brand.

From the first splash, to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.

Speedo is not where we work, but is who we are.

It’s watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.


Speedo is a part of the Pentland Brands Limited Family.

We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.


We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, SeaVees, Red or Dead and we’re the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.


All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and we’re always on the lookout for talented, enthusiastic people to help shape our future.


We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.


At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way:

  • Success is a team game
  • With clarity and courage
  • Better as standard
  • In good conscience

We believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.


The Accounts Receivable (AR) Collections Specialist will be part of the regional Finance structure in North America reporting into the AR Collections Supervisor. In addition to serving as a team contact to our customer base for all cash collections in the US & Canada, this role will be “hands-on” at both operational and business levels with a shrewd focus on understanding and explaining the story behind the customer’s open debt with a focus on converting sales to cash. The primarily responsibilities of this role are therefore highlighted as follows:



  • Establish and maintain effective and cooperative working relationships with assigned customers.
  • Partner with our overseas teams to ensure global processes are being consistently adopted.
  • Liaise with external partners needed to set-up the function (e.g., credit card merchants, virtual mail-room).



  • Responsible for monitoring and maintaining assigned accounts – customer calls, reconciliations, prepayments and if necessary, assisting clients with discrepancies and resolving short payments.
  • Collection calls and/or correspondence (emails) in a fast-paced goal orientated collections department.
  • Providing customer service regarding credit & collection issues, process credit cards, refunds if necessary, submit and review account adjustments. 
  • Accountable for maintaining aged debt targets at or above our target for assigned customers.
  • Enlist the efforts of supervisor, sales when necessary to accelerate the collection process.
  • Ensure all invoices are properly transmitted to customers (virtual mailroom, customer portal or print to post) as well as support in EDI invoicing where appropriate
  • Support in opening new customer accounts
  • Processing Credit Card Payments
  • Assist in month-end close duties (e.g., bad debt & chargeback reporting, month end aging with comments).
  • Daily run of the credit hold report – release credit worthy customers and send out reporting to brand managers to be reviewed.
  • Weekly and Monthly input for Reporting of collection and credit issues to the wider business
  • Support in reviewing the B2B forward order book report on a quarterly basis to address potential credit issues.
  • Partner with the cash applications team to ensure customer open items are being managed on a timely basis.
  • Assist in reconciling other customer accounts as required, including intercompany.
  • Additional ad hoc tasks as required.



What you need to have:

  • 3+ years’ experience in high-volume corporate business to business credit & collections
  • SAP ERP and Business Warehouse experience a plus
  • Preferred experience collecting from large, key retailers in the market while using their customer portals (i.e. Walmart, Costco, Target, Amazon, etc.)
  • Polished verbal and written communication skills. Bi-lingual English & French preferred for Canada.
  • Proficiency in Microsoft, including Excel and Outlook
  • Ability to work in a multi-functional and multi-national entity business
  • Strong attention to detail/goal orientated
  • Ability to prioritize and manage multiple responsibilities
  • Agility, must be nimble and navigate shifting priorities in a dynamic environment


What we need to see in you:

  • Confident and professional
  • Proactive, exceptionally well organized and able to prioritize and multi-task behind areas adding value to Pentland
  • Able to liaise and influence and build relationships with people at all levels, including commercial
  • Strong leadership, gravitas, and influencing skills
  • Dedicated to maintaining high standards
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